2Formal points
Practice Management and Professional Conduct

First Call To Contract

2Formal points
Practice Management and Professional Conduct

Gain an insight into both an expert and an architect’s perspective in client relations. Listen to Ross Clark advise on process improvements, strategic and operational planning and project management. These tools can aid in creating a stronger strategic plan that each new relationship with a client can be fostered around.  Toby Ewert manages a thriving medium sized architecture practice and will go into his own methods of finding consistent projects and how he communicates with potential clients.  It can be difficult to negotiate on contracts without specific systems in place. Toby will discuss the strategies he uses from the moment he receives that first call to signing the contract.


Ross Clark- Founder of Why What How

Toby Ewert – Director of Ewert Leaf

AACA COMPETENCY: Practice Management


  • Learn a variety of client management strategies
  • Understand the importance of practice processes to enhance your client relations
  • Discover different avenues of exposure to potential clients
  • Learn how to communicate project expectations and timelines with client

POINTS: 2 Formal CPD points

The information discussed in this recording is intended to be a general guide only. The information is not intended to constitute professional or legal advice, and you should rely on your own enquiries and assessment.

ArchiTeam Cooperative expressly disclaims any and all liability for any loss or damage arising from reliance upon any information in this recording.