Gain an insight into both an expert and an architect’s perspective in client relations. Listen to Ross Clark advise on process improvements, strategic and operational planning and project management. These tools can aid in creating a stronger strategic plan that each new relationship with a client can be fostered around. Toby Ewert manages a thriving medium sized architecture practice and will go into his own methods of finding consistent projects and how he communicates with potential clients. It can be difficult to negotiate on contracts without specific systems in place. Toby will discuss the strategies he uses from the moment he receives that first call to signing the contract.